Petra Property Management

Salesforce integration gives leading property management company the edge.

Petra Property Management, Ireland’s leading property management company, runs on Magnet Voice, the Magnet Networks brand name for Amiba Cloud. Linking Amiba Cloud to Petra’s CRM and accounts package has been a game-changer for Petra. When a customer phones in, Petra can see if there is a service charge outstanding and the amount. This is important for the organisation, because services are dependent on charges being paid. So, if they see an outstanding amount, they can immediately bring it to the attention of the customer. This feature empowers the staff enormously, by giving them all the information at their fingertips.

Joe Mason, Director of Petra Property Management, said “People can’t believe there is such a system that can link a caller and an outstanding amount. We tell them that it’s a cloud based system and we include Magnet’s logo in our presentations.”.

“The click to dial facility is fantastic. Before we took on Magnet we measured it, and between lifting up the phone, dialling and waiting for a response it took 14 seconds. Now we simply highlight the number to dial; we can walk around or do whatever we like while the call is coming through. So if you multiply the number of calls: 50 calls per person multiplied by 10 people per day… the actual saving is equal to, if not better than, the cost of the new Magnet system.” added Joe Mason.