Press releases
Catalog of out-of-the-box, native AI agents
June 16, 2026
Amiba launches a range of in-line conversational AI agents for real-time triage.
Technical support agent accesses the technical manuals, web site and FAQs. Can also open a ticket or hand the call over to a human expert.
Healthcare agent for prescription fulfilment and appointment scheduling.
Realtor agent improves speed-to-lead by filtering incoming calls and generating leads from out-of-hours callers.
AI voice agent Salesforce ticketing
March 20, 2026
The AI agent answers calls and converses naturally with the cusotmer to establish the nature of the issue.
The agent locates the Salesforce account and generates a ticket against the caller's account.
If the account cannot be identified in Salesforce, the AI agent sends an Instant Message or an email to the human support team with the information on the issue and the customer contact details.
Contact us for further details on the application and to book a live demo.
Shared "intelligent" missed call list
December 17 2025
Technology removes friction with a shared "intelligent" missed call list.
Microbusinesses in the Netherlands are trialling a new feature on the mobile apps where every user of the system can see that a missed call has been returned to the person whose call was missed.
No duplicate callbacks to the customer and no time or opportunity wasted for the company.
Details on the Dutch application are on the site linked to from this text.
New user portal with floating webphone
October 6, 2025
The new user portal is an area where you can effectively manage voice calls, video calls and chat messages. You can pin your favorite tabs to the left task bar.
The adjacent video covers key functions, including editing contacts/groups, changing voice mail and automated attendant messages and viewing skillset status.
Call transcription, summary, sentiment analysis and other AI features
August 1, 2025
AI-powered call summary and sentiment analysis contribute to training, automation and agent effectiveness in a contact centre environment, in particular.
The adjacent video overviews the call transcription, summary and sentiment analysis on Amiba Cloud. The video also covers AI Copilot integration and AI-assist for the messaging agent, as well as a fully automated AI-powered out-of-hours messaging agent..
Upload auto attendants from the portal
June 11, 2025
Automated attendant messages may be updated, by any designated operator, directly from their user portal.
Existing messages may be replaced by uplaoading an audio file, or by recording a voice message directly from the extension device. There's also an option to type in the new message and have it transcribed to a voice of your choice. The adjacent video describes the operation.
Tomedo medical CRM integration
January 14, 2025
German medical practices leverage the integration of Tomedo, the leading German medical CRM, with the Amiba leading global cloud communications platform to achieve smoother patient outcomes.
The patient file on the Tomedo system is displayed to the medical personnel, from the identification of the calling number. Full details are on the distributor site linked to from this text.
New Rest API for tenant management
May 17, 2024
The new Rest API facilitates the management of tenants on the platform. It allows for the creating / updating / deleting of tenants as well as configuring tenant settings.
New PBXs can be created. New users can be added, existing user settings can be modified. Admins can be added. SIP accounts can be added and configured.
Organizational units for up to 5,000 seats
February 29, 2024
Organizational units facilitate systems with up to 5,000 users over different lacations.
The system can have multiple Profiles which can be used to group together various system features: call routings at different times, user, gropu and skillset profiles.