The Amiba white label solution with integrated contact center allows you expand your business and your profit margins
A one-stop shop for unrivalled communications for your customers
Our many years as a leader in the global communications market enable you to quickly and smoothly deploy a comprehensive, reliable and easy-to-use cloud platform your customers will thank you for.
Unified Communications Client
A world-class solution with web, desktop and mobile access to the most complete range of PBX features.
Omnichannel Contact Center
Your native contact centre gives agents and supervisors access to the most intuitive and flexible configuration and work flow tools across voice, messaging and social media channels.
The website chat buttons that your customers can brand will help set your solution apart. Independent routing rules can apply across different customer messaging channels.
Business SMS
You can assign SMS capability to any of your customers’ numbers on your white label platform. Your customers can send SMS and MMS messages from their webphones or mobile apps.
Social Media Integrations
Facebook Messenger, WhatsApp, Instagram and other social media channels can be configured on the web chat button on the customer contact center.
Agents interact with customers on the customers' favorite channels.
AI Agent Assist
The customers can program valuable agent-assist functions on their Chat GPT account.
Virtual FAX
Eliminate VoIP faxing headaches by replacing your customers' analog fax machines with our cloud fax solution.
Video Collaboration
The powerful video collaboration allows your customers to offer a complete solution.
It’s all Web based, so there are no requests for any of the video participants to install an app. All they have to do is click on the invitation link and join the meeting.
Microsoft Teams Integration
"Instead of viewing Microsoft Teams as a competitor, see it as a chance to expand your services. Your clients use Teams extensively but don't wish to use Microsoft for their phone service. We offer a seamless integration of our enterprise-level hosted PBX with the Teams platform. Teams users gain the ability to place and receive global calls without exiting Teams client.
The solution leverages the Call2Teams implementaton within the Teams portal. "Search and Call" within Microsoft Teams is accommodated as well as Click-to-Dial through the Teams client.
The solution can enable voice for Teams users without that additional Microsoft licence requirement.
CRM Integrations
The platform integrates with over 400 CRM applications. We've yet to meet one that we couldn't connect with, using CloudCTI.
Embedded CRM-integrations with Zoho, Zendesk, Salesforce and Microsoft Dynamics 365 can be set up via the respective market place.
Click here for a complete table of actively supported CRM integrations and their fuctions.
Mobile softphones
Experience easy onboarding with our powerful iPhone and Android apps, customized with your brand and designed for frictionless user self-deployment.
Desktop user portal and webphone
The user-friendly portal is complemented by a powerful webphone that makes it easy for customers to handle all their calls effectively no matter how many tabs they have open.
Desktop terminals
Autoprovisioning is supported for Polycom and Yealink terminals
Quoting and billing tool
We offer a quote-to-cash application that enables you to create a quote with products imported directly from our billing system's catalog. When your customers are ready to move forward, a simple click, and an account shell is automatically built into our system. No costly provisioning. No risks for manual mistakes. Just improved cash flow and time-to-close.
Service Quality Monitoring
Ensure your customers experience top-notch service with the Amiba QoS Monitor. Identify and resolve quality issues caused by latency, jitter, or network congestion, whether they originate within the customer's network, at the network boundary, or within the ISP network. Our monitoring and diagnostic tools simplify network health management.
Tax automation
Navigating complex and varying phone bill taxes across states and federal requirements can be challenging. Amiba’s V360 Platform handles tax automation and removes this burden, streamlining the invoicing process and ensuring accurate billing, so you can focus on getting paid.