Business to business communications

B2B communications refers to the exchange of information and messages between businesses, as opposed to between businesses and consumers (B2C). This can include a wide range of activities, such as marketing and advertising, sales and negotiation, and customer service and support.

A cloud-based software solution is often the best option for B2B communications because it offers a number of key advantages over other types of software. First, cloud-based software is typically more accessible and flexible than traditional on-premises software. This means that you and your team can access the software from any device with an internet connection, and you can easily scale up or down as your needs change.

Secondly, cloud-based software is generally more secure than on-premises software. This is because it is hosted and managed by a third-party provider, who is responsible for maintaining the security of the platform. This can give you peace of mind, knowing that your sensitive business information is protected.

Finally, cloud-based software is often more affordable than on-premises software. This is because you only pay for the features and services that you need, and you don’t have to invest in hardware or infrastructure. This can help you save money and reduce your IT costs over time.

In summary, a cloud-based software solution is a convenient, secure, and cost-effective option for B2B communications.

Customer experience

The contact centre is the cornerstone and face of many businesses. It’s how customers interface. The customer journey can be smoothed out by offering voice, text, video and social media options.
Click here for a definition of an omnichallel contact centre.

Mobile apps

Mobile apps are the preferred communications implement for many home workers and road warriors. Secure, frictionless self-provisioning reduces barriers to deplyment.

Data storage

Recorded calls from all devices allow for AI analysis. An audit trail of accesses to the data base helps guarantee the highest standards of security and confidentiality.