The Amiba platform natively supports all hardware from Yealink and Poly (Polycom), offering full zero-touch provisioning. Additionally, any standard, SIP-compatible (Session Initiation Protocol) hardware device or softphone can be manually connected to the platform. Supported Hardware Categories Looking to add a device? Check out our [Desk Phone Provisioning Guide] or contact our onboarding team.
What measures are in place to retain and protect data in the event of a system crash?
Our UCaaS/CCaaS platform utilizes a geo-redundant architecture with real-time data replication to ensure zero data loss and automated failover in the event of an infrastructure interruption. Data Protection & Redundancy Measures
Why is a desk phone failing to register with the system?
A desk phone usually fails to register due to a local network blockage (SIP traffic being filtered by a firewall), an incorrect provisioning URL, or a MAC address mismatch in the admin portal. Quick Troubleshooting Steps
Why is a specific user’s application or web phone not ringing for incoming calls?
The most common reason a user is not receiving audible ring alerts is an active ‘Do Not Disturb’ (DND) status, incorrect call routing rules, or a lack of proper audio device permissions within the browser or desktop app. Quick Troubleshooting Steps